1. Can I return items at the time of delivery?
We make sure all the products are new or almost new when they reach you without compromising on quality. There are a series of stringent quality checks that are undertaken on every piece of furniture before delivery. However, if you don’t like the products at the time of delivery, you can return them – there will be no questions asked.
If accepted by you or your representative (anyone receiving the order on your behalf) at the time of delivery, the products cannot be returned later. Only items with major defects or non-functionality will be taken back. Since the dimensions for all products are mentioned on the website, we will not be able to accept any returns based on that criteria. However, some genuine issues can be discussed over a call and we might take items back, but only if pointed out at the time of delivery. Unfortunately, returns cannot be initiated once the delivery is accepted by you or your representatives. To ensure that you face no issues regarding this, Phoenix team will leave your premises only when you are satisfied with the order.
2. Can I return few of the items before closure of the contract?
Of course, you can! In case of early termination of your order/one or more items from the order, you can request for early closure by informing us 2 weeks prior to the selected closure date. The difference in monthly rental rates between ‘Contract tenure’ (the tenure selected at order placement) and ‘Actual tenure’ (effective tenure at early closure) for the selected items will have to be paid. The amount due will be calculated as:
The amount due will be calculated as: (Actual tenure rent – Contract tenure rent) * No. of months of Actual tenure.
The applicable tenure rates for early closure are:
Upto 3 month’s: Full 3 month’s rental due
3-6 month’s: 3 month’s rental rate
6-9 month’s: 6 month’s rental rate
9-12 month’s: 9 month’s rental rate
12-18 month’s: 12 month’s rental rate
18-24 month’s: 18 month’s rental rate
Similarly, the contract for your order/one or more items from the order can be extended for the desired period by notifying us 2 weeks prior to the end of the contract.
3. How would I get my refundable deposit back?
If a clean chit is provided based on the QC report and all your dues towards Phoenix have been cleared, the whole amount of refundable deposit will be transferred to account from where initial deposit was received. The mode of payment would be NEFT & would be credited to the account within 7 working days. NEFT Details shared should be under the name of the Customer on whose name the order was placed. In case the customer wants money in a different account, the requisite account details need to be communicated via email from the registered email id through which the order was placed. A written confirmation will also be required at the time of return pick up after which Phoenix will not be liable for further claims. Please make sure that the account details for the transfer are shared with Phoenix. In case of any damage, the products will undergo further inspection at Phoenix’s premises to ascertain the damage cost. This damage cost will then be mitigated from the refundable deposit paid by you. Read more about damage policy by clicking link.
4. Are there any charges for cancellation?
Yes, users will be charged INR 100 in cases of user requested cancellations post verification.